1st UNWTO Conference on Accessible Tourism in Europe

San Marino, 19-20 November 2014
1st UNWTO Conference on Accessible Tourism in Europe


In recognition of the importance of universal accessibility in tourism, which is related not only to the respect for human rights, but also to considerable economic opportunities that Tourism for All entails, UNWTO and the Government of the Republic of San Marino will jointly organize the 1st UNWTO Conference on Accessible Tourism in Europe, to take place in San Marino on 19/20 November 2014.
The Conference will feature good practices of universal accessibility and design for all in a wide-range of tourism destinations in Europe, with a special focus on heritage cities. Some of these destinations have managed to develop quality services for all and successfully boosted their competitiveness through accessible tourism, without neglecting the challenges of heritage protection for future generations.
This gathering will further discuss different approaches in developing an adequate policy framework and strategic actions aimed at making accessible tourism a reality. Smart technologies which enable and foster universal accessibility and its application in tourism infrastructures, facilities and services will be also tackled by the panelists.

Wednesday, 19 November 2014

08:30-09:00 Registration

09:00-9:30 Opening ceremony

Pasquale Valentini, Minister of Foreign Affairs of San Marino
Pascal Lamy, Chair of the World Committee on Tourism Ethics
Francesca Barracciu, Undersecretary of State, Ministry of Culture and Tourism, Italy
Teodoro Lonfernini, Minister of Tourism of San Marino
Taleb Rifai, UNWTO Secretary-General

09:30-10:00 Special feature Mirko Tomassoni – Former San Marino Capitano Reggente (Chief of State) Accessibility as a personal challenge
Mahena Abbati - Director Consorzio San Marino 2000- San Marino for All: Case Study of Eden Prize for 2013

10:00-10:25 Setting the scene: Simone Fanti, Italian journalist

10:25-11:00 Coffee break

11:00-12:30 Session I: Heritage Cities and Universal Accessibility
This session will feature urban areas with significant heritage assets which may pose challenges for travelers with disabilities. The initiatives to be presented shall demonstrate that historic compounds can adapt their infrastructures and access to monuments without jeopardizing their authenticity and cultural value.

Moderator: Valentina Rossi, Historian and Cultural Heritage Expert

Lyubomir Durankev, National and International Project Manager, Sozopol Foundation, Bulgaria:League of Historical and Accessible Cities (LHAC) - Case Study of Sozopol
Bernadette Lo Bianco Project Manager of Accessible Siracusa and Noto, Sicily, Italy: Accessible Itineraries-Siracusa and Noto also in Sign Language
Sabine Neusüss, Accessibility Manager, Municipality of Salzburg, Austria: Salzburg - Winner of the European Award of Accessible City in 2012
Elena de Mier Torrecilla, Architect, ACS Foundation/Spanish Agency for International Development and Cooperation (AECID): Accessibility in the National Heritage Sites in Spain and International Cooperation projects in Latin America


12:30-14.00 Lunch at Kursaal Congress Centre Restaurant (conference venue, 1st floor)

14.00-15:30 Session II: Accessible Tourism Policies and Strategies

The main focus of this session will be on partnerships between governments, the private sector stakeholders and disabled people’s organizations in devising common policy frameworks and concrete strategies fostering accessible tourism.

Moderator: Alain Pellet, Legal Advisor of the UNWTO, former Chairperson of the International Law Commission of the UN and President of French Society for International Law

Jean-Marc Mignon, President, International Social Tourism Organization (ISTO): Social tourism and universal accessibility
Antonella Correra, Policy Officer in charge of Accessible Tourism, DG Enterprise and Industry, European Commission: EU policy instruments on universal accessibility in tourism
Paolo Rosso ,Veneto Region Commissioner for Tourism, Italy: Accessible Tourism: NECSTour Accessibility Task Force - Let’s give a shape to hospitality quality
Teresa Ferreira, Director, Development and Innovation Department, Turismo de Portugal: National tourism policies and universal accessibility in Portugal
Anna Grazia Laura, President, European Network for Accessible Tourism (ENAT): Training modules on accessibility for tourism professionals


15:30-16:00 Coffee break

16:00-17:30 Session III: Smart Destinations: Accessible Infrastructures and Services
Tourism destinations need to incorporate the latest developments in smart technologies in order to meet the needs of different segments of the market, including the one with disabilities or special needs. This session will discuss innovative approaches which add value to and enhance the competitiveness of Destinations for All on the tourism global market.

Moderator: Pete Kercher, President, EIDD Design for All in Europe

Roberto Torena Cristobal , Manager, ONCE Foundation, Spain: Smart technologies fostering accessible tourism
Roberto Vitali, President, Village for All (V4A), Italy V4AInside...Take the measures for your holiday
Magnus Berglund, Accessibility Ambassador, Scandic Hotels, Sweden: Design for All in the hospitality industry
Ross Calladine, Head of Business Support, Visit England, United Kingdom: Developing and promoting accessible destinations throughout England.


17:30-17:45 San Marino Declaration on Accessible Tourism , to be read Marina Diotallevi, Programme Manager, Ethics and Social Responsibility, UNWTO

17:45 Closing

20:30 Farewell dinner at Grand Hotel San Marino

Thursday, 20 November 2014

8.30 Departure from the hotels

9.00 Meeting point and guided tour of the Old Town Centre (Public Palace, State Museum and Basilica of San Marino)

12.00 Visit of “Casa di Fabrica” Museum of The Peasant Society and Tradition of the Republic of San Marino.

12.30 Light lunch at “Casa di Fabrica”.

Participants who wish to take part in the technical visit of San Marino are requested to indicate so before 10 November in the online registration form, available on this site

in collaboration with: